Andros Kitchen & Bath Designs

We purchased a custom kitchen from Andros Kitchen and Bath Design and have regretted doing so ever since. In our experience professionalism, customer service, accountability and attention to detail were lacking. The installation was scheduled for July 24-31, 2019 but due to a delay was completed August 26, 2019. We were told we would be provided high-end cabinets but we do not believe this was the case. Cabinets arrived with some chips and dirt and there was an enormous amount of patchwork that needed to be done by the installer to fill gaps and make items fit smoothly, which for a custom kitchen was extremely disappointing. Delays in installation were threatened when we had advised that we would like to hold back the final 5% of payment (about $2000). The last straw for us to post this review was an incident which occurred on August 10, 2020 where a filler piece of the upper cabinet fell off and chipped. It was evident the piece was poorly installed with only 3 dabs of glue. We were advised that the damaged piece would be reordered however that we would be charged installation as this incident happened 2 weeks following the end of the one-year warranty, which according to Andros was July 31 not August 26, 2019. On October 23, 2020 we received one large piece that we were advised we would have to cut to size ourselves. We regret choosing a company that does not stand by its products or workmanship and pays no attention to detail. It seems to be all about the bottom line.

Earlier in 2015, we decided to renovate our main bathroom. Our house was built around 1925 and I believe the bathroom was the original one and sorely in need of updating. Neither I nor my wife are very good with designing so we needed help. After talking to multiple bathroom designers, only the team at Andros came up with ideas that made sense to increase the size of our bathroom and ensure that it met our needs. We hired Andros and they put together a design that was perfect. We then moved on to selecting bathroom accessories, sink, toilet, vanity, countertop, cabinets, and tiles. My wife and I had trouble visualizing what it would look like when all the various items are brought together. In particular, we had difficult selecting the tiles so we had to rely on the Andros team to ensure our picks would work. The bathroom turned out beautifully, especially the shower. Of course, the design is only half of the process. The actual construction took a little longer than originally anticipated as, during the demolition, Andros found that the existing bathroom floor was made using about 6 inches of concrete. As well, there were some unanticipated issues found that are simply part of renovating a house that is 90 years old. A change request was issued but it was very reasonable and all of the issues were explained to us. Danny and his team were very courteous and helpful and extremely hard workers. After the construction was done and we started using the bathroom, a few issues were found and Aleem and Danny both came back quickly to fix those issues. As with any project, there are always lessons learned so I thought I would share ours: 1. Ensure that the contractor protects every surface from the area of construction to the exit of the house. It doesn't take much to get a ding in a wall but Andros fixed any dings they created. It would just have been easier to prevent the dings in the first place. 2. Andros did a good job of cleaning up at the end of every day and ensured that the construction area was draped off but there was still a lot of dust throughout the house. So in your budget, plan to have a cleaning company come by after the construction has been completed. 3. Make sure you go though the finished bathroom and try out everything to reduce the number of times you have to call back the contractor. As an example, Danny is coming over tomorrow because our mirrors are fogging up during a shower and when I checked the exhaust fan, it doesn't seem to pull out much air. Things like this happen and the test of a good contractor is whether they come back to fix the issue. I can say that Andros responds quickly and stands behind their work.

We have a small kitchen and it was my wife's idea to hire a kitchen designer. And she found this company at the Fall ID show. It was the best and most important decision we made regarding our kitchen. Having a small kitchen, it becomes even more critical to place your appliances and cabinets correctly. Otherwise you will encounter issues that you'll have to live with every day. And a custom kitchen was the only way to maximize the space for storage. And more importantly if you are doing a kitchen, hire a kitchen designer, they will do things kitchen centric, where as an interior designer may not. And a kitchen is the busiest room in the home. We wanted to do it right. Can't say enough about this company. The designers Anna and Viktoriya are on the ball for everything. And respond to every question or concern. They were great to work with. They delivered a beautiful kitchen, and it is easily the nicest room in our home. Their design recommendations were right on. We love it! They have decades of experience from which to leverage and they know what works well and what will stand the test of time. They have access to great high end kitchen manufacturers, suppliers and hardware. And the doors and cabinets that were installed are not only beautiful to look at, they work so smoothly and effortlessly. It's a dream kitchen for us. We get wide eyed looks of amazement and positive comments every time a neighbour pops by. Our home has become an inspiration home for our street. Which says a lot of the company that made it happen.