Brighton Melvin

I wanted to love this company. They sell a product I really wanted, can't find any place else and at a reasonable price. The problem is that it's been a month and I don't have my merchandise, and I don't even have UPS tracking info. I got an email confirming the order, but no shipping confirmation till I contacted them via email a couple of times. Finally, the status was updated to shipped but no UPS tracking info despite having requested it. I attempted to call the customer service number on the website- the call is answered by a fax. Today, I got a message on their website that my order was delayed at a UPS hub and would arrive next week. But still no tracking info, despite asking again. They said I would get a nice discount for my trouble. Problem is, I want my merchandise or at the very least UPS tracking info. At this point, I don't have much confidence that my package, or the business even exists. I would have been willing to wait for this, had I been told it would take that long or if I had UPS confirmation, or I could call and talk to a human. Update 7 Mar 2015: Still no merchandise. No response from daily messages sent via website. Phone still goes to fax.