The Door Store of America, Inc (DSA Doors)

Don't buy an exterior door through this company - they are ridiculous to work with and they hide behind the middle man/vendor. They sent us a door that didn't fit the prehung unit that came with it so the door wouldn't close properly - it bowed out at the top 1" and 1/2" in at the bottom. As soon as it was installed we told DSA it was warped and they told us it was because our overhang wasn't big enough... they were looking for any excuse in the book to null the warranty. If we didn't keep bothering them they would have never sent anyone to look at the door and say that it was indeed warped and their fault. It took 6 months from when we received our initial door to get the correct one. In the meantime we wrapped up the renovation; so they did us a solid by removing and installing the new door, but the seal on the outside was the sloppiest job I've ever seen done and disheartening since we had everything professionally done the first time around including custom casing on the interior that has some new nail in it. Any additional cost they weren't willing to share and no remorse or communication on their end. Sounded like they were inundated by all the complaints they were constantly receiving.

We paid $5,000 for new front doors (paid more to have it factory sealed). After three months, the door was cracked in two different panels. They initially stated they would replace the doors; however, months later (when we had to contact them again since they never called us back) they decided to not replace the doors, but replace the cracked panels. The panels were replaced and they cracked again (this time bigger) approximately three months after replacement. DSA will not replace the second cracked panels. Four different window seals have now failed. If this review is not enough, the vendor we used to buy the doors, no longer does business with DSA Doors due to difficultly on the part of DSA.

Stay away!!! Terrible company to deal with. The first door I ordered was made wrong and was sticking at the bottom and had to be replaced. That process took months only for them to send the replacement in the wrong color. Once that got corrected, the replacement door started splitting after a year and had to be replaced AGAIN. They promised to cover 50% of the installation cost, which I had to pay out of pocket and now 3 months later I still cannot get my refund, because they are claiming they don’t issue checks!!! I’ve had the displeasure of dealing with multiple people at this company and they were equally unhelpful, and ignored my calls and emails on multiple occasions. Lastly, their doors are not made in North Carolina, but instead get shipped from Asia, which is not disclosed anywhere on their website! Save your money and find a different company!

I needed adjustments made to my front door. DSA was called to service the door and Chris Patterson performed the work. Both Chris and his co-worker worked on the door as if it were the door to their own home. Continually making adjustments until I was completely satisfied with the work. Before Chris started the job, he took time to explain exactly what he was going to do and made sure everything was cleaned up when the door was fixed. Very professional and highly recommended.

Excellent customer service, great quality doors and nice range of wood door options. We use their doors on a variety of projects.

Builders FirstSource has been supplying these doors to our customers for years. The customer service that is provided is outstanding. Quality of the product is superb.

We purchased our front doors for our new house from DSA Doors and could not be happier with them! There were some issues which were handled quickly and efficiently and the customer service is top knotch. Maritza is excellent and goes above and beyond and the service technicians also are very knowledgeable and extremely helpful. It's refreshing to do business with a company who not only has top quality merchandise, but the customer service and service teams to back up their products. Extremly happy and satisfied with DSA Doors and highly recommend their products to anyone!

Chris Patterson came to our new home to complete builder warranty work and install glass in our front doors. His professionalism and service were top notch. We recommend him to anyone looking for custom door support and will definitely use him in the future should we have additional door needs.

We just installed DSA doors on our new home. The installers lost some of the hinge bearings. Heaven was so helpful and pleasant to work with in getting these replaced immediately. We also LOVE our new arched double entry doors. They are beautiful!!

After almost five years of having our DSA sliding doors installed we had an issue with the doors not sliding open. Without hesitation the customer service group sent two service people to evaluate our and hopefully correct our issue. They traveled from over 2 1/2 hours away. The doors hang on a track above the doors which is attached to a door frame header which is mounted on the building header which spans 12 feet. The bottom track is a guide path for the bottom hinge. The DSA technicians worked with my builder to determine that slight house settling caused the top to bottom space to shrink just enough to cause the doors to jam. They suspected that there were shims between the door header and the house structure header. The reduced space was causing the bottom guide to drag on the track preventing the door from opening. To correct the problem they removed the framing around the door to access the door header where they did find shims which were not allowing the door header to be raised. They removed removed the shims and were then able to tighten the large screws to raise the door panels. With that the bottom hinge no longer dragged on the track. The door framing was replaced with no damage at all and the door now slides smoothly and with just a gentle push to open. We were impressed with the knowledge of the service technicians and their professional work. We are thrilled that our 12 foot expanse is now open again from our living room to our screened porch.

i have been dealing with dsa for a long time you will not find a company that is more about taking care of there customers they sell a quality product and the people from customer service to shipping and warranty are some of if not the best i have ever dealt with

I purchased two DSA doors. I ran into a small issue with one of the doors (no fault of DSA). They tried very hard to find solutions to my problem. Their customer service (Maritza Cerna) was great. I would recommend them to anyone.