Firehouse Fencing, LLC

ABSOLUTELY NO CUSTOMER SERVICE ONCE THE FINAL PAYMENT IS MADE!!! We had a 400 foot chain link fence installed in December 2018 by Mike, his brother, and a laborer who in Mike's own words waa "useless". The fence included three "custom built" gates. We only used one gate until late April when my wife "tried" to use the one at the far end of our property. She was unable to open it because one of the poles that it was attached to had moved towards the gate opening (see photos). So I went out and after some wrestling was finally able to force it open. Getting it closed was twice as hard. I sent Mike an email explaining the situation but never heard back. Then on May 9th I messaged him through Messenger, and heard back about a week later at which time Mike told me "no problem I'll get there as soon as I can". Since then I have messaged him 4 more times through the Messenger app, once via email and 2 voicemails. I even explained that if it was a matter of free warranty work holding him back that I would in fact be happy to pay as money was not an issue, I just needed the gate working. In the last message (over a FIVE week period) I was basically begging and offered to pay double if he would just contact me. Still NO reply! I even told him that I would rather hear from him than have to leave a bad review and I sincerely meant it. In my business customer service means more to my customers than any product that I could sell them. And this situation is a perfect example as to why! Of the three quotes that I received for the job Mike was the most expensive but he was able to con me into believing that his after sale service was second to none! Well I am here to tell you hIs business is actually DEAD LAST to ALL! If by chance he reads this (5 weeks after my first contactl) and calls to rectify the issue I will RE-edit my review to reflect that fact. I would much rather have gates that work (there's now two with the same problem) than to bad mouth a small business...unless the small business (any small business) is too big to bother with customer service or warranty work. BUYER BEWARE OF THE SWEET TALK (CON) THAT MIKE PEPPERS YOU WITH. They seem to be a fly by night crew... come in do fast and shoddy work and disappear from your life forever!

The owner is extremely professional, he was on time to every meeting and made sure to oversee all aspects of the project. Would definitely recommend him!