Flue and Flame

I scheduled an appointment a week after I called and they got to my house at the beginning of the 30 minute window they said they would arrive. The guys who came out were very nice and finished cleaning my wood burning fireplace in about 45 minutes. I apparently have a rusted chimney chase, which they showed me pictures of to prove they weren't just trying to get more money out of me. I was pleased with their service and inspection, so I would recommend using them during the summer.

We hired Flue and Flame to clean and inspect our gas logs, and to take measurements in case we opt to purchase a new system. The techs arrived on time and we were knowledgeable, courteous, and professional. They did what they were hired to do, when they were supposed to do it, and at the price we were quoted. They answered all of my questions.

Flue and Flame knows how to turn “finishing touches” into works of art that then become the focal point of the space. Their spaces are full of unique touches and are unlike any other!

Called back in September to do the annual maintenance. Great super professional services from the two gentlemen that came to our house. They told us the sensor that starts the fireplace needed to be replaced and we would be contacted by the office to schedule it. A week later I called and a lady named Vikky asked me for my email to follow up. Never got a response. A few weeks i sent an email explaining the situation, never got a response. On Nov 8 I called twice, the first one was directed to the voice mail. The second time a lady told me the service dept lady had just stepped out and asked for my phone number and she would call me right away. Two days later and still waiting for the call. Very disappointed because i thought the service was great.