Impact Flooring and Countertops

We both know this is not a truthful or fair review:
1. There was one part of your kitchen that you did not like the veining on.
2. After hearing your concern, we showed you the layout pictures (from the appointment where we hung templates on the slabs), and from that we determined that the one piece in question occurred because you opted NOT to use a part of the slab that had a brown spot in it. At layout, after placing the rest of your priority pieces, we had half of a slab to place the piece in question, you opted to stay away from the brown spot, using the only other area available.
3. As a remedy for your concern, I took pictures of the project's remnant that we have here at the shop, the one with the brown spot in it. We offered to remake the piece in question with the caveat that the veins would be a closer match, but you would have the brown spot in it.
4. You did not want the brown spot in the piece, and you did not want to schedule more work in your home, so you asked about compensation (reducing your total bill).
5. We agreed to compensate for the confusion during the process as you requested.

We are very accommodating and still have your piece with the spot here if you want it. As we discussed– this is the part of the slab that you initially skipped over, but it is the only thing left from your material. All we ask is that you come see the piece to make sure it is 100% what you want before we proceed.