Mohawk Flooring

Terrible flooring with terrible claims management. 4 year old floor that is peeling. Multiple houses in same subdivision with same issue. Floor companies don’t carry the product because they know it’s not worth a crap. Want to make excuses that we don’t use rugs. Why wouldn’t I just put carpet in if I have to cover all the floor with rugs. Warranty doesn’t mean anything

Buyers Beware In April of 2021, my mother met Mr. Rett Walker (owner) at her residence to measure for flooring installation services from his business. The day that she set for installment, she went out of town until the install was completed. His technician, John, installed the chosen tile (my mother wasn’t present). Shortly after install, the tiles started to pop up. My mother contacted Mr. Walker for resolution. He sent John back out to address the issue. At this time, John mentioned there is an issue with the floor and possible reason for the tiles popping up. During John’s first visit and installation of the tile, he never mentioned anything about a subfloor issue. John communicated to Mr. Walker that he did, but my mother was not present. First, this is a huge integrity issue. Second, John should have mentioned this prior to the install. After John repaired the first time, more tiles started to pop up. My mother chose this business to provide expert advice prior to the install. If this had been done, she could have made an informed decision of additional services required. She’s now in a situation where there is a huge safety concern due to improper installation. My mother’s kitchen was a safety hazard. She was afraid of falling. My mother is a 77-year-old senior citizen. My mother reached out to Mr. Walker on multiple occasions without reply. There is an expectation for customer service levels to be equal before and after the sale. During the communication between my mother and Mr. Walker, he advised her that John (technician) quit after working for him for 10 years. Also, he requested for her to get a quote from another business to be reimbursed. My mother got a quote and work was being scheduled. She called him on September 21st, but his wife Mrs. Molly Walker advised her that he was on the Airforce base working, but she will let him know. My mother spoke with Ms. Molly Walker about the refund in the amount of $1365.00 which is the amount that she paid for the tile only. My mother was advised by her contractor that they will not be able to reuse the tile; therefore, he can come and get the tile. My mother asked Mr. Walker to make her whole by accepting his responsibility. After about 6 months of trying get resolution, Mr. Walker agreed only to pay $385.44 to help pay for the subfloor. We spoke with Mr. Walker on September 30th, we made it clear to him that she’s not asking him to reimburse her for the subfloor because John didn’t damage the subfloor. As previously stated, my mother is looking for the reimbursement of the unusable tile due to your technician's (John) improper installation. The installation should have never taken place due to the condition of the subfloor. John did not mention this to anyone and installed the tile anyway. This left her with unusable tile. My mother didn’t cause the problem, his technician caused the problem, but Mr. Walker doesn’t think his company is responsible.

We are proud to sell and provide Mohawk flooring to our clients. They offer a wide selection of carpet and planking at various price points. Their customer service is excellent as well!

We are proud to sell Mohawk products. Their product quality and customer service is outstanding. They offer a great variety of flooring planks and carpet. They have waterproof Luxury Vinyl Tile, which we recommend using in both kitchens and bathrooms.

We love selling Mohawk products at our stores all over Chicago! Our customers really love their Mohawk Flooring! Thank you for making such quality, gorgeous product for our customers to enjoy for a lifetime in their homes!

My husband and I purchased Mohawk flooring through Lowes on special order. My husband is a professional contractor and installed the flooring himself. We have seen many issues with the product! The factory cuts were horrible in many pieces which lead to large gaps between boards. The finished product is incredibly noisy when walked on even with a brand new subfloor done right. It is as if the wood is dried out. We contacted Lowes and they were handling discussions with Mohawk. They sent someone to take pictures of the finished project, sub floor and all materials used. They also had us ship a box back to Mohawk for inspection. It has been nearly a month with no results and my house is in shambles because we cannot proceed without new floors. (Did I mention I'm 4 months pregnant with twins?!?!) I thought I was doing the right thing buying 3/4 inch hardwood made in North America. Needless to say I am incredibly dissapointed!

I have loved Mohawk carpet for years! As a professional commercial interior designer, I specified Mohawk carpet often because of the variety of styles, color and the amazing quality. And now I am looking forward to putting their carpets in my own home soon! Wahoo! I also blog for Mohawk's Creative Home blog and absolutely adore being able to share my ideas through this wonderful site! I have nothing but good things to say about the company and the product! I love them both!

I highly recommend Mohawk Flooring! I have their Smart Strand carpet in my home, and it is the best carpet I have ever had! As the mom of four boys, it is hard to keep my house clean. However, any spills or dirt spots that land on my carpet cleans up easily and without a trace!! This is the only carpet I will ever have in my home!

I have a Mohawk rug (otherwise known as Mohawk SmartStrand bound carpet) in the main living space in our home. We have had it for almost 8 months - a grey short shag rug - and it looks as good as it did the first day we got it. We love this rug, it doesn't shed it's fibers and looks amazing in the space. It is high quality and resists stains!

We've had a Mohawk Flooring Smart Strand rug in our dining room for almost 3 years now and it has withstood many meals, parties, and our dog. Love having a rug that is durable and stain-resistant in such a used space.

We absolutely LOVE our bound carpet from Mohawk Flooring. It withstands stains, is so soft, and it looks great on our hard wood floors. It really brings the room together and makes it seem so much homier!

We love Mohawk Flooring. We own a rug which is still practically brand new after a year. We love their staff as well.