Added Touch Drapery Shop

I had multiple rooms installed with power and regular blinds. and spent over $20,000, very happy with the services. The last job were drapes in the bedroom. When they came out to install I was told that they had a hard time installing them but she "finally got it". I paid the remainder of the $6000 for the bedroom drapes and blinds and they left. Less than 5 minutes after they left the drapes fell and ripped a hole in the drywall. I immediately called her and showed her a picture of the damage. She came back out a few times to assess and trouble shoot and eventually said that they could swap out the rods and maybe the rods weren't sturdy enough to hold the heaviness of the curtains (something that should have been addressed before hand in my opinion.) So the new rods came in (we did not pick them, she ordered them without asking, my wife hated the design of the new rods but was willing to live with them if it fixed the problem) she then came to try the new rods and still did not work. Turns out she could not find the studs, and proceeded to hang 3 sets of curtains into the drywall without studs using the wrong anchors. So now we have holes in the drywall, and curtains that can not be used. After asking for a a new solution, she stated its not her responsibility and ultimately gave up. We then called our contractor who needless to say had them up within an hour patched and painted her drywall mess, cleaned all the dust and screws they left on floor. Since they were now up my wife contacted her and asked for the contractor charge and the difference in the curtain rods refunded. Seems like a simply ask. We have not heard one word back from them. No apology, No refund. Only that she had contacted a lawyer in case I was going to sue. I would never use them or recommend them to anyone. We used this company for many other house projects and were very pleased with the outcome. All we wanted to do was work together to find a solution. We always want to support small business in this community so its such a shame to see how it was handled.

Added Touch has been my go-to decorating shop for 30 years. They have a wide variety of superior products to choose from, and offer insightful advice for decorating solutions. My latest project involved re-upholstering furniture for our family camp. It is not easy to find someone to do this work; many times one has to throw out furniture and buy new, which we did not want to do. Added Touch found fabrics which worked well with the camp colors, and steered me to an excellent workman who reupholstered our furniture with beautiful results. You may find cheaper decorators, but you will not find better.

Mary (and helper) installed 20 shades in 4 classrooms professionally and efficiently (one afternoon/evening). Good product, excellent service, competitive pricing. Thank you!

I could not be happier with my window treatments from the Added Touch. Mary guided me on which shades to buy that would best accentuate our living space in our lake house in the Adirondacks. The color, fit, and style are perfect. Thanks!

The entire staff were tremendously friendly and helpful in our decision making. We will recommend them to anyone that needs their services. The reupholstering of our two chairs was done in a timely and very professional manner.

Mary and her team at the Added Touch are wonderful to work with. Their products are exceptional quality and Mary goes above and beyond to ensure that her customers are 100% satisfied. Highly recommend The Added Touch.

Very professional. Guided us through a complex selection process. Dependable with customer service after the sale and installation.

I’ve had 2 projects done this year, cornices for the living room and dining room chairs reupholstered. Mary and her team were wonderful to work with. They were understanding of my indecisiveness; Mary spent weeks working me to find the perfect fabrics, all the while helping me to realize my own design style! I can’t wait to work with her again on future projects!

I couldn’t be happier with my window treatments. The shop staff is knowledgeable and courteous. And Mary, the store owner made several visits to my home to show me different options. She wasn’t satisfied until I was thrilled with my selections. I will definitely do business with The Added Touch Drapery Shop in the future.

A most enjoyable experience. Mary spent several weekends with us going over fabric selections and the different shade selections. She encouraged us to take our time and to take samples home so that we could see how they would look in our home, and to be sure we found just what we wanted. Mary was at our home to measure our window and to offer her professional advice. Installation was perfect and we could not be happier. I highly recommend The Added Touch Drapery Shop.

Three projects with Mary this year. She advised on fabric and color options and patiently waited for my selections. Finished results were awesome!

Mary and her team are professional, helpful and thorough. Mary was extremely patient and supportive of our decision making process and was careful to make sure she had the right measurements. I felt as if I was in expert hands!

The Added Touch Drapery Shop is a totally professional crew. When I first called them, I was skeptical that they would come a pretty far distance to measure and give me a quote. Mary showed up on time and was very knowledgeable, capable and accommodating. Job came back on time and on budget and the products she suggested were spot on. I would definitely hire The Added Touch again

We did a renovation of our summer property in the Adirondack Mountains. Added Touch replaced all of our window treatments. They were very helpful, professional, courteous and on time for appointments. The installation was very well done. When one treatment from a manufacturer was not done well, the owner of Added touch contacted the company and made sure they did it right.

Mary and the rest of the staff were very helpful, knowledgeable, and friendly. They explained window treatment options clearly. I have already recommended the Added Touch to a friend!

Working with everyone at Added Touch has been a great experience. Communication is fast and delivery is accurate. The products we've ordered through them look great!

Fabulous expertise and customer service. Prompt and professional service. I will be a repeat client. I shopped around and I picked the best!!

Awesome talent. Mary advised me on the type and style of window dressing for my business. She is amazing. I call her amazing Mary. Her interior design skills and years of experience in interior design guaranteed to truly professional attention to detail. She also recommended the furniture for my gallery. Our windows shade has advertising that is viewable on the outside of the shop. She also installed the shade as well.

Mary and her staff are beyond fabulous! They’re extremely helpful to those of us that have trouble matching & imagining colors, patterns & material! Mary came to my home many times- to help with draperies for 2 rooms of my home. I, also, own a small business and see a lot of people, & whenever I can I recommend her. Mary has an eye for things, she has the “added touch” every room needs! And she’s so friendly!! I am thrilled with my results & feel I made a friend in the process!

I would highly recommend, Mary and the Added Touch to anyone; as a matter of fact, I have! Great product and service; Mary has done both our cabin and our home with great success. She goes the extra mile to make sure you are happy with the end result. I couldn't be happier!

I am more than thrilled with the 12 new shades purchased from The Added Touch. Mary was very helpful in assisting me to get the right type and color of shade for my new family room. Her service was exemplary. Installation was quick and easy and I couldn't be happier with the result

Mary was professional and knowledgeable. The blinds arrived and were in installed in a reasonable amount of time. Very pleased with the service and the blinds!

After considering using a few other shops in our area, we purchased window treatments for our new house from the Added Touch. Their price was good, but the primary reasons we chose them is that they know their products; strive to best-match products to customer desires; are friendly; and are very honest. Professional measuring and installation was also a big plus. There are so many choices for window treatments, and with the help of the Added Touch, we ended up happy and fully satisfied with all our screens and shades. I highly recommend them.

Mary and her daughter Amy were extremely helpful in navigating the myriad of roller shade options. They were very patient with showing me all the choices (as I was completely unfamiliar with shades) and even helped me coordinate the color/texture of the shade that I ultimately decided on. I also had some concerns about doing roller shades in the bedroom. The main goal was to completely darken the room, which was not really possible with an inside window mount. Mary and Amy did a lot of research into other solutions and found a cellular shade that would work. Overall, it was a very pleasant experience working with them.

In working with the Added Touch staff, I was impressed by the knowledge of available material. The quality of material and workmanship of selections were excellent. Installment was also excellent. Highly recommendable!

Mary went above and beyond to make sure my custom valances were exactly as I wanted. I would use Mary again and have recommended the Added Touch to my friends.

I am very happy with my shades, their instillation, and the process involved from beginning to end. Mary was patient with me and was always available to answer my questions.

I have purchased window treatments from Added Touch several times and the experience was eye opening. Not only did I get a great price, but they gave me something I just could not get anywhere else that I looked, Honest reputable old fashioned service. I could not believe how much they knew about all types of window treatments. They carried what appeared to be a very wide selection from a number of different companies and they answered all my questions. They even came to my home with samples, measured my windows to make sure everything would fit properly and that was all free of charge. When my window treatments arrived they sent an installer to my home and he installed everything perfectly. As long as I live anywhere in Upstate New York I will always buy my window treatments at Added Touch 1 Genesee St New Hartford, NY