Pittsburgh Remodeling Company

I’m sorry to hear that you’re disappointed with how the project turned out. We did everything we could to make you happy, and I’m sorry it wasn’t enough. Since you’ve chosen to share your experience, I want to address a few of your comments to try and add perspective to potential readers.

To your point about feeling like your project was insignificant. It most definitely was not, however it was on the smaller end of projects we work on. Here’s the difference, and for what it’s worth, I believe this adds insight to some of your other complaints as well.

Most of our projects are bigger because in most of our projects, we do a complete renovation. This means demolition down to the framing, all new mechanical, drywall, etc. In this way, we’re able to guarantee good quality results, however projects end up being more expensive with this approach—it’s just more work. This was definitely not the scope of work we did at your house. The goal for your project was to move/touch/change as little as possible in order to achieve a result within a stated budget. We worked together to make specific selections and design a scope of work around that budget. At no point in the project development did you or your wife communicate to me that longevity or overall quality were your driving purpose behind the project.

I’m sorry you’re still not happy with the paint work. To be clear, the scope of painting I sold you was minimal prep, and two fresh coats over existing drywall. I went so far as to come back and perform touch ups on three separate occasions. In hindsight, it sounds like what you wanted was a “level-five finish,” in which all walls are skimmed out and primed like new drywall. This is fundamentally a different scope of work than what I sold you, and I’m sorry if that’s still not clear. It sounds like you expected us to own every square inch of drywall in your kitchen, but that’s certainly not the reflected in the scope of work in our contract. All we did was put new paint on existing walls.

Along the same lines, the reason your garbage disposal fell out is because we re-used the old one that came with your house, again for budget reasons. Your disposal is at/near the end of its life and makes a ton of noise and vibrates a lot. So much so that it caused a nearby fitting to come loose. We were on site to fix it the next day. You acted like this was a deliberate insult against you personally, and took personal offense to it, which I still don’t understand. This taking personal offense to random incidents happened a few times throughout the project. Most of our other clients would calmly point out, “hey, could you guys please touch up a nail hole,” and we’d happily oblige. You took personal offense to many small things, which made it incredibly difficult for me to manage or maintain expectations.

Finally, about the floor, we chose a glue down linoleum floor, primarily for budget reasons. There were some very minuscule imperfections after the first install, which we attempted to fix and made it worse. I’m sorry we couldn’t get it to a place you were happy with. I’ve since refunded 100% of what we charged you for materials and labor, without push-back, which really is the best I can do. I’m sorry you’re not happy with the project.