Reeve Wood

I'm running a self-build project and was recommended Reeve Wood by my Architect. We have had a terrible experience and wanted to share this review so that others do not experience the same. We have a significant amount of oak panelling being installed on our project. That wood panelling is being further machined and used on doors, walls and other panel by our joiner. To ensure all would be as expected we ordered and paid for a number of sample panels from which our joiner made sample doors and panels. Although these arrived weeks after they were promised, we were satisfied with the panels and resulting finishes we placed our order with Reeve Wood in for delivery June. The sample panels provided had a 7mm oak veneer pressed onto 12.5mm plywood. Reevewood then made it clear that they could no longer source the plywood backing in the appropriate lengths and substituted the Plywood for MDF. We reluctantly agreed as our project was already several weeks delayed. The ultimate delivery took place 4 weeks later the planned pushing my whole programme back. When we emailed for updates, these were mostly ignored, when we were spoken to like we were being unreasonable for asking for a revised timeframe for delivery. The attitude of Tom in particular is less than helpful telling us how busy he was and how our order was not his first priority). Finally the panels arrived. Sadly we received a product that was a long, long way away from the samples provided. We received boards that have a between 2 and 2.5mm oak veneer on thicker than expected MDF backing. This causes me several issues. It’s not what I paid for and I’m effectively getting a 1/3 of the oak that I paid for. My team believe the product delivered is worth a fraction of what we paid for. It does not allow us to pull off the design that was intended, for example, Our joiners had planned for a for 3-4mm V groove between panels in key areas The way we had planned to lip the panels to solid oak capping’s on doors etc. This material will require both re-work and additional work from the joiner. You can imagine being several weeks delayed and waiting / chasing for our order this was an incredibly frustrating position to be in. So I called and emailed Tom. When we spoke he suggested he could see my point and review fully. A few days later he emailed suggesting that we pay for an aesthetic that he controlled and not a product that we had any choice in. The fact that we PAID for samples that were the basis of our order is apparently an irrelevance when it comes to their terms and conditions. I have now had to buy a new batch from another supplier, and will have to recover my money from Reeve Wood through a legal process. My entire professional team from the QS, Architect, Joiner, Project Manager are all stunned. Take a look at other reviews on the web. Please do your due diligence - I wish I had.

We have used Reeve Wood for a number of projects. The constantly expanding range is great, the service is faultless, and we are very happy with the quality of the product. We look forward to working with them on many more projects in the future.

We have used Reeve Wood flooring on our projects for many years. Their product is of a very high quality and the service we receive is always very helpful and friendly. We worked with Reeve on our Knightsbridge Mews Project where we used Ash Prime flooring with a Castle White finish which looks as good as new a year later. We continue to recommend Reeve to our new Clients.