THE BLIND KING INC.

Poor customer service. I purchased a vertical blind set from Blind King 2 years prior. Being new to Providence, I went to their showroom because it was near my residence. Upon entering the store I was somewhat put-off by an unwelcome vibe (I thought, this being New England; normal behavior?? -whatever..) but was ultimately satisfied by the purchase and install. By no means inexpensive, but professionally done. Bravo Blind King. 2-years in, upon an overzealous pull of the cord, I broke one of the carriers on the vane system. No problem, my fault. Hoping to avoid a house-call, I removed the track from the wall and called Blind King to ask if I could bring the track in for repairs. To make a long story short, Blind King was less than helpful and short on the phone, telling me there were no parts available for a repair (having not seen the item to make an informed opinion) and informed me my only option was to purchase a new system. I'd paid @$1000 for this setup! I disassembled the track, examined the broken carrier, took a picture of it and contacted Hunter Douglas for the part. The sales rep suggested I take the rail to the dealer, who would ship for repair. Hunter Douglas: "We recommended to have the product shipped to a manufacturing site. Your original dealer would be able to assist you with this procedure. Dealer service charges will apply." I informed them Blind King wasn't helpful, telling me that I needed to buy another system. I only needed an individual carrier at this point and would attempt the repair myself. Hunter Douglas promptly sent the part free of charge. It's a small plastic thingamabob of minimal cost, maybe $1 in materials and labor to make (I'm an engineer specializing in manufacturing and production processes). Bravo Hunter Douglas!! I repaired the rail and saved some cash in the process. Just wanted to share my experience -hope this helps.

We have been working with Blind King for many years and always receive prompt professional service. I would highly recommend them!

I used Blind King for all the window treatments in my new house over a two year period. I purchased a few different Hunter Douglas products and most recently custom fabric Roman shades. Lexine, Blind King's designer spent many hours helping me select a fabric. The quality and installation is excellent and they stand behind everything they install.

All one has to do is peek into the workshop in the back of the store to be reassured that people who take their Craft seriously are still available. Just the right amount of service-- Very prompt when responding to inquiries and current orders, not pushy when you're considering design and budget issues.

I would definitely purchase again from Blind King. Lexy helped me choose texture and color of my new blinds. It was nice to get another women's opinion. The blinds came in within a timely manner and installation happened when it was convenient for me. The blinds are high quality and look amazing. My only little complaint was that the installer's tools were placed all over my white bedding. I should have placed a towel on the bed assuming they would have to place the tools somewhere. There was no soil on my bedding so I was very happy!! I would recommend Blind King!!!

Joe and his installers are professional, helpful, prompt and perfectionists! What more could a customer ask for? Have recommended them numerous times!