Tutto Interiors

Tutto Interiors was retained on this project on an hourly basis to design the renovation of the client’s master bathroom. We worked through some very challenging design issues for the space and came up with a perfect design solution, which the client loved.

Per our written design contract, Tutto Interiors invoiced this client for time spent on this design project, and resulting fees that we earned ($1,350.00). We are a design firm only, and thus our clients must hire the cabinet company directly (for final drawings and cabinetry products), as well as a general contractor (to oversee the construction work).

Our firm’s practice is to ensure that the client is getting all that they hope for in the design project. We create the best concepts and solutions for the space and work with a custom cabinet company for the product execution.

After final plans for the cabinetry were approved by the client in writing, and with custom cabinets in production, the client needed a general contractor (GC) to manage the major preparation for the space. The client requested a recommendation for an experienced and reputable GC with whom we have worked on other projects. We recommended an exceptional GC who attended a client meeting to meet the client and quote the construction project.

Tutto Interiors surrounds itself with the best possible contractors. We always recommend contractors who are capable of ensuring the best possible construction work. We have no monetary interest whatsoever in a contractor quote. We receive no financial benefit from a contractor to whom we refer a client. In fact, clients are never obligated to use any of our recommended contractors, and we always suggest that they consider using any contractor who has earned their trust in the past.

This particular client was unhappy with the price quoted by the general contractor whom we recommended. So the client informed us that she would be hiring a different contractor. We, of course, had not issue with this, and encouraged the client to seek at least one alternative price quote and to feel free hiring whomever she wanted for the construction project. At this point in the design project, the client turned very unprofessional, and even hostile toward our firm. Thus, after hearing nothing more from the client for over 1.5 months, including no phone calls and no emails, we closed out our file based upon the last communication from the client in which she indicated that she would hire her own contractor and complete the project on her own.

When we were contacted by the client almost 2 months later with her request for our tile specifications, we immediately assured her that we would forward the requested specifications.

Tutto Interiors holds the highest esteem for each project and we do our very best to maintain the highest of standards, to create the most inspired designs, and to provide the best service to each and every client.

We wish the very best to Mrs. Ligocki and hope her project is a success.