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Om os
DoorShoppers is a Canadian manufacturer and online retailer of modern, classic front entry doors as well as decorative glass inserts and door hardware, handle-sets.
Tilbudte tjenester:
Custom Folding Doors, Custom Interior Doors, Door Sales, Custom Doors, door hardware
Områder, der betjenes:
north america
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DoorShoppers
Telefonnummer
+1 855-558-3667
Hjemmeside
Adresse
501 Oakdale Rd.
North York, Ontario ON M3N 1W7
Canada
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11 anmeldelser for DoorShoppers
Nyeste først
Gennemsnitlig bedømmelse: 3.5 ud af 5 stjerner3.5|11 anmeldelser
Kvalitet5.0
Kommunikation5.0
Værdi5.0
Stacie Durant
Gennemsnitlig bedømmelse: 5 ud af 5 stjerner
I was very skeptical about ordering my front entry door and making such a significant purchase for thousands of dollars online and not to mention from another country. I googled the company and read all the reviews and although there were a few negative reviews, I loved the fact the company responded to those negative reviews with data and facts; some people will never be happy. I hired a professional installer to take the exact measurements, which is very very important. I went online, priced out the door (20% cheaper than 3 out 4 In-State quotes received) and contacted the company on the telephone and spoke with Alex. He instructed me on exactly what to do to ensure the measurements were perfect. Once I got the measures, I worked closely with Alex to order the door to ensure the contract reflected all the correct information. I ordered my door on April 15, 2021 and it was delivered on June 15, 2021, exactly 2 months which they stated it would take 8-10 weeks...perfect! My door is absolutely stunning!!!! My neighbors are stopping and are in awe of the door. They even included a small jar of touchup paint for little areas (i.e. screws, minor surface scratches). The professional installer commented that this door was by far one of the best doors he has installed. I am beyond satisfied and pleased with the customer service that was provided throughout my entire experience. They returned my calls in a timely fashion and they addressed any questions or concerns I had over the course of the 2 months. I can't say enough about this experience!!!
16. juni 2021
Jeff Neubauer
Gennemsnitlig bedømmelse: 1 ud af 5 stjerner
This company has zero business ethics! They sent me a front door in bubble wrap and cardboard and no surprise it was completely dented and damaged when it arrived. I immediately notified them it was damaged and sent multiple photos. They REFUSED to REFUND me! They said I would have to pay for shipping back to them and be charged a 25% restocking fee. What a truly unethical and shameful business practice they are running. DO NOT USE THEM!
21. april 2020Senest redigeret:21. april 2020
I shopped around for a while and decided to go with DoorShoppers not only because their price was good (not the cheapest), but because of the good reviews. I am not dissapointed. I got my door in time before cold weather and they seem to work great so far.
3. december 2019
Kommentar fra <t1><t2>DoorShoppers</t2></t1>:
Thank you for your review Arjun and we are very happy to have you as our customer.
Malik Rivera
Gennemsnitlig bedømmelse: 5 ud af 5 stjerner
I ordered a beautiful modern looking door, windows and a patio door online from doorshoppers store and just love it. It is now installed and it is very sturdy and of high quality. My installer said that it was done exactly as I ordered.They delivered the door right to my house.The whole process was very convinient and Alex from the office helped me to clarify some questions before ordering.
27. november 2019
Kommentar fra <t1><t2>DoorShoppers</t2></t1>:
Thank you for your review Malik. We are always there to answer any questions and to help our customers in their selections.
Houzz-bruger-ID-254743557
Gennemsnitlig bedømmelse: 5 ud af 5 stjerner
Excellent collection of doors to choose from. Love how comprehensive the site is. Received on time. Great workmanship and customer service. Highly recommend.
6. november 2019
Kelsey Grossklaus
Gennemsnitlig bedømmelse: 4 ud af 5 stjerner
I ordered the door, but when it arrived there was a damage on the container. So, I contacted doorshoppers right away and they instructed me not to sign for it and the shipping company sent it back to them. Good thing that I did not accept it. Latter I was told that there was some damage during shipping, so they handled insurance and remade or fixed the door and shipped it back to me. I really felt that I was being taken care of during all this time. They were on my side and made sure I get what I paid. Thank you for that.
5. november 2019
Kommentar fra <t1><t2>DoorShoppers</t2></t1>:
Thank you Kelsey for sharing your experience with others. We always take care of our customers.
Lehel Fabok
Gennemsnitlig bedømmelse: 2 ud af 5 stjerner
I purchased an entry door with a sidelight (fiberglass) in a custom colour. I made the mistake (admittedly mine) of ordering it with only one predrilled hole (for the electric deadbolt) because I also ordered the large square handle for it. It is about 2.5 inches wide by about 30" or so long that runs vertical on both sides of the door. My family is complaining that we need a proper handle as well that closes when the door is pulled closed, thus one hand is enough to close and lock it (by pressing the Lock button of the deadbolt. While I have nothing to complain about the original experience with Alex and the quality of the door, I warn about the after sale service. First, they "forgot" to install the handle and it took them about two weeks and multiple emails from me by the time they sent out a technician to do so. No discount, no credit and hardly a "we are sorry". After, when I asked them how much it would cost me to have them send someone out to drill the appropriate holes for the locking handle I bought elsewhere, and I was told it would be hundreds of dollars (I don't expect it for free, but a consideration for the two week delar before would have been nice) and that they cannot fit in a 1 hour job (maybe 2 hours with travel) for 6 - 8 weeks.
Now THIS IS CUSTOMER SERVICE, EHHH??
30. oktober 2019
Pooja Maheshwari
Gennemsnitlig bedømmelse: 1 ud af 5 stjerner
I wish I read some reviews here before I ordered my doors. We were completely carried away by the beautiful doors when we saw them here on Houzz and though they were really expensive we decided to splurge on them. We ordered our front and garage doors through this company and are way past our delivery date now. No responses to phone calls and emails anymore. I have been requesting accurate ETA's and all I get is a bunch of false promises and lies (and that too after several tries).
Stay away from this company. We made a terrible mistake and are now stuck with huge delays in our project because of them. Don't be tempted by the beautiful doors unless you are prepared to deal with indefinite delays and very inconsiderate customer service and their lies. I wish no one has to go through the nightmare we are going through right now :(
5. juli 2019
Kommentar fra <t1><t2>DoorShoppers</t2></t1>:
Dear Pooja,
we are very sorry about delays in your project. This were very custom front and garage doors and takes 8-10 weeks for manufacture (much more than a standard door that you can pick up at a local hardware store).
Day of purchase: May 16
Completed and shipped: July 9
Total manufacturing time: under 8 weeks
we are very sorry about delays in your project. This were very custom front and garage doors and takes 8-10 weeks for manufacture (much more than a standard door that you can pick up at a local hardware store).
Day of purchase: May 16
Completed and shipped: July 9
Total manufacturing time: under 8 weeks
Eleonora K
Gennemsnitlig bedømmelse: 1 ud af 5 stjerner
Terrible customer care. Extremely long wait period, double what was promised. And very poor service. Refused to apologize for the delay or compensate for the stress. Numerous phone calls for the manager were answered. Still waiting for the door..update. finally got the door, now without casing, waiting for another 2 mo for that. Many unaswered calls, and o return call, unbelievable. Worst nightmare. I f i could give negative number review , I would
22. februar 2018Senest redigeret:26. april 2018
Kommentar fra <t1><t2>DoorShoppers</t2></t1>:
Eleanora,
we are sorry if you feel that you were not treated properly. But to be fair, we have done everything possible to keep you happy.
The order was received November 28. Our factory was closed from December 20 to January 10 for maintenance and you were notified of that when the order was made. The door was completed February 21.
It was an arched door that usually takes 8-10 weeks to manufacture. It was manufactured in 8 weeks aside the factory closure.
As far as the casing: the arched casing for this door was not a part of the original order. We manufactured and shipped it to you free of charge once we learned that you need it and let us know. And it took additional time for the casing.
We have fulfilled the order on time, and went beyond to keep the customer happy.
we are sorry if you feel that you were not treated properly. But to be fair, we have done everything possible to keep you happy.
The order was received November 28. Our factory was closed from December 20 to January 10 for maintenance and you were notified of that when the order was made. The door was completed February 21.
It was an arched door that usually takes 8-10 weeks to manufacture. It was manufactured in 8 weeks aside the factory closure.
As far as the casing: the arched casing for this door was not a part of the original order. We manufactured and shipped it to you free of charge once we learned that you need it and let us know. And it took additional time for the casing.
We have fulfilled the order on time, and went beyond to keep the customer happy.
erikacartor
Gennemsnitlig bedømmelse: 5 ud af 5 stjerner
First I would say it was an amazing experience with DoorShoppers.
Last month, my wife and I planned to purchase an entry door with sidelights for my new house. We spoke with some of my friends who used to order doors online and they told us they did it through www.doorshoppers.com So we went on that website and actually found a huge range of modern entry doors in many designs which we liked.
We asked for quotes and without any delay, they provided us with a comprehensive quote proposing affordable deals. As selecting an entry door for our new house was totally new to us, they helped us a lot.
4. februar 2015
Laura Claire
Gennemsnitlig bedømmelse: 5 ud af 5 stjerner
Glad we ordered from them, very beautiful door, had to wait for a while for it to be made, but waiting was worth it, entrance has a very stylish look now, the door is a high quality product.
10. juli 2013Senest redigeret:17. juli 2013
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