Westchester Audio Video Design

This company has been a NIGHTMARE to deal with, and they are not even done installing our home theater yet. For this home theater renovation, Bob removed the existing home theater equipment in December 2021, and then we didn't hear from him for weeks, during which time we had an unusable construction site in our TV room. In January 2022 we started pestering Bob to complete the work. February is now over and the work is still not done, and there have been issues and mistakes and unprofessionalism every step of the way. First, Bob's carpenter left construction debris in our home and refused to clean it up despite weeks of asking. Bob finally cleaned it up himself after he happened to come by for an unrelated issue. Second, Bob's team cut enormous holes in the wall of our TV room that were bigger than the space needed to put the speakers in, and also did not fix the holes from the equipment they removed. When I asked about these holes the worker advised that it was my responsibility to hire someone else to fix these holes that he had made, and at my own expense. Once I got Bob involved Bob agreed that this was obviously his responsibility to fix, but.... Third, the workers Bob hired to come fix the holes in the wall did an awful job, and lied about the extent of the mess they were leaving behind. After we asked Bob to come to the house to personally inspect the poor work he agreed that it was not a good job and that the work would need to be redone, but . . . Fourth, once the shoddy paint/patch work was fixed, Bob's workers installed the screen on our wall without reference to any plan or measurements or blueprints - notwithstanding the advertising on Bob's website stating that he makes blueprints for every job - and the screen was put in so low to the ground that the view is totally obstructed from the seating platform that was built by Bob's contractor to specifications provided by Bob. Even worse, when I asked Bob about the screen placement, he told me it was difficult to determine the proper height for the screen without having the specifications for the seating. BUT HE NEVER ASKED ME FOR THE SEATING SPECIFICATIONS!!!!! And his workers put up the screen without ever asking for this!!!! And Bob's response was actually that it was an easy fix that would only require - you guessed it - more patching and painting of holes put in the walls of my house by Bob's employees. Of course I provided the seating specs within minutes of being asked, but it was too late to prevent the screen from going up in the wrong place. One would think the Audio-Visual Design experts would account for these kinds of things before performing work, but what do I know - I'm not an AV expert. Now, Bob is not answering our emails or phone calls and we cannot get a straight answer about when or how this job will be done properly and finally finished. We are contemplating legal action.

We have used Westchester A/V for several years now and they have been a reliable, extremely knowledgeable resource for bringing our 1950's MCM into a modern technological state. We've done everything from interior CAT wiring to IR hookups to run multiple systems off a single television, etc., and they've been terrific.

Planned, budgeted and installed a home entertainment system and a video security system. The project was completed on time and within budget. Courteous and friendly staff. Excellent follow-up service!

Bob Krasne and his team were very responsive and provided accurate job quotes. The on-site technicians arrived right on schedule and were very knowledgeable. They did their work efficiently and clearly had thought through our system carefully before their arrival. We all inadvertently missed one room on the system, which required a return visit, but they handled that call equally well. We are very pleased with our AV system and would gladly continue to work with Bob and his team in the future. Great job all around.

i found westchester a/v by chance way back in '08 while looking to build an automated living area and home theater system. as technology advances i have continued to rely on them time and time again to help me keep up with the latest and greatest in equipment out there. I am disabled and non-verbal plus demanding so it is difficult for me to find people willing to spend the time to address my special needs. however I was lucky enough to have found this great team of guys which bob [president] has surrounding him. take the word of a self proclaimed techie these guys know technology and even went out of their way to teach me a few things. due to the expertise and professionalism of this company i will continue to entrust westchester a/v with my sophisticated technology projects.

Westchester A/V installed our theater and entire home audio/video setup. It is a large and complicated installation and their work was professional. They have continued to meet all our needs over the five years we have been using them. I have continued to recommend them to friends and family.

Westchester Audio Video Design has been my service provider for over 20 years, which by itself indicates my level of satisfaction with them. I have a somewhat complicated installation with multiple TV's and audio equipment. They have installed it, updated it and maintained it over the years. Their technicians know what they are doing and are always polite and personable. Bob and his team are always available to make a service call on short notice (I always seem to have a problem the afternoon of a dinner party or reception). In summary, they are a pleasure to work with.

Westchester AV is terrific. They carefully outlined the system before starting and suggested using equipment we had when feasible and up to their high standards. They started the installation before we moved into a new house and upon moving in we were "ready to go". The entire staff is knowledgable and easy to contact with questions. They were here to help us use the system as well. And always with a smile. They can easily be reached with questions and will make a quick stop when appropriate. It is now almost 2 years since we moved in and we remain happy with everything they did.

very professional in recommending equipment to be installed at a great price point standing behind all work done if a problem they respond and show up immediately and repair or explain how systems work

Westchester Audio Visual was the right choice for me. They exceeded expectations and I would use them again. Bob, the owner, wanted to make sure the job was done properly even though the work on my home took longer thank expected. He kept sending his people until the job was done. i would highly recommend them!!