Wood Heat

Not a positive experience for us at all. Showrooms are nice but very much downhill from there. Our experience ended very negatively and I would not consider using them again.

I would NEVER recommend doing bushiness with these people. They are criminals! I called several times trying to talk to a technician about an issue I was having with my stove. My phone call was never returned. When I finally got a hold of someone they only said they would have a technician come out. I was fine with that as the stove wasn't working. Prior to the service man arriving, I cleaned my stove to the point you could almost eat out of it, the technician even complimented the job i had done when he arrived. I had all the pellets out of the hopper because I though there was a problem with the auger and i figured it would be easier for him to access it with no pellets in his way. When he showed up he was there for 10 minutes checked the vacuum tube I had already cleaned because I thought it was a vacuum problem first but then he looked at the stove and said "oh with this model you have to have about half a hopper full in order to trigger the vacuum switch to click on" dumped half a pail of pellets into the stove and handed me a bill for $200. Are you serious? You couldn't tell me that over the phone. Never doing business here again and I do not recommend you do. When I called to discuss a reduction in fees the owner was inconsiderate and rude. I wasn't asking for a free bee i was still will to pay for the guys time and gas I thought $200 was a little steep. Be warned doing business here!!

I have finally found a comprehensive source for fireplaces with a showroom that doesn't disappoint! I no longer have to tell a client to envision it when they can see a vast array of working models in your showrooms. The in store customer service was top notch and my communication with Steve was always prompt & full of helpful information. I am a big fan of Heat-n-Glo and am looking forward to sending my interior design clients over to Wood Heat.