Furniture Outlet

They operate the Wyckes site. You can order furniture on the site, but it never ships... After ordering over a year ago, I contacted their salesperson by email multiple times. At first they told me they would ship soon. After several months of this circus, they don't even bother replying to me. Of course, they charge your credit card when they receive your order...

I had a great experience with wyckes furniture I purchased Coaster dining chair style105072 to be shipped to NewJersey My order came in less than 10 days wrapped perfectly with no damages. Set up of the chairs was quick and easy. I was a bit skeptical after reading some bad reviews, but my order was filled and shipped to my fullest expectations on time. My only suggestion for the company would be to have a live customer service person to speak with, in case you need to go over your order Other than that, I have had 100 percent satisfactory experience

Wish I could give 0 stars. Seriously, listen to other reviewers and avoid this place at all costs. I am in tears and devastated by my experience with Wyckes Furniture. My boyfriend and I went in last week to buy a TV stand. We really liked one, but once the man explained that it was a floor model and that you're buying it "as is", we went back and inspected it, realized it was broken , and didn't buy it. We found another tv stand we really liked which he said was also a floor model and sold "as is". We inspected it, it looked great and we were unable to find anything broken about it, we agreed to buy it, and spent hundreds of dollars on it. Today it was delivered missing one of the two doors. I called Wyckes thinking they would be reasonable since they'd clearly broken it since we purchased it, and the man that sold it to me lied and said it had been missing a door the day we bought it. As if it is not blatantly obvious that a door is missing and as if it were something we would have missed. It was absolutely not broken when we bought it. We inspected it and it had two doors. He was standing right there with us and also saw it had two doors. I immediately drove into the store, assuming that the man who had sold it to me would confirm that it had two doors when we bought it and that they would give us at least some of our money back. Unfortunately, not everyone is honest. Trying to get this man to tell the truth and watching him smile and lie to me, claiming it was like that when we bought it, was one of the most frustrating experiences of my life. That is a lot of money to have spent for my boyfriend and I, and we are devastated to now have a broken Tv stand when we paid hundreds to purchase it AS IT WAS in the store which was with two doors. We regret not taking a picture when we bought it so we had proof of this since these people are very dishonest, so if you do choose to take a gamble and go with Wyckes and purchase a floor model, please take a picture to protect yourself. And this lying man said he is the manager. So if the manager is willing to lie like that and treat customers that way, please stay away.

Only shop here if you're a masochist, because their support is awful, and they'll just ignore you once they have your money. They sent the wrong item to me, and it came damaged. I sent photos and emailed them and their only response was "Our records show we sent the right item". They didn't address the damage, offer a resolution, or even say "sorry to hear the furniture came damaged". They clearly don't care about customers (heck, they might even hate them) - so don't shop here because if anything goes wrong, they'll cut contact with you and certainly won't help you. Update: When I returned the wrong item they sent, they charged me for the return shipping! I'm filing a dispute with my credit card, because they've stopped responding to me.

We tried to call the Wyckes Cerritos location but after several attempts, we could not reach anyone. Although this was concerning, we still went there to look and the store had a reasonable sampling of the items on their web site which is quite extensive. The manager/salesman was quite helpful and we bought bought a 2 seater and a 3 seater matching reclining couch set. (He claimed that they normally do answer the phone?) Three days later I received a call from the delivery company to schedule delivery that afternoon. I explained that it was a straight shot to our living room from the front door with 6 stairs, he said that would be an extra cost. When I said that delivery was free, and I had explained the stairs to Wyckes and it was not an issue for them, he CLAIMED it was a just a joke. Hmmm, interesting, felt like a shakedown. They called 30 minutes prior to delivery and rapidly uploaded and reached our front door. The boxes were pretty big and very heavy for 2 men. I said that it didn't appear that it would fit without unpacking them first. They proceeded to just jam it into the door and drag the boxes up the stairs. At this point, they realized that they had pushed our front door back hard and bent the door stop, so the door handle had punched a hole through the wall. Their first comment was that I should have warned them, REALLY! I commented, was I supposed to let them know that doors have handles. When you slam a door back so hard and roughly muscle an oversize heavy duty box that barely fits, then damage is pretty likely. I'd like to comment on Wyckes customer service regarding this but I cannot, because it is nonexistent. I called them immediately and again reached their recorded message. I left an urgent message which has not been returned for 2 days now. My final comment is that you may not want to shop here, because if you have any follow-up or issues, based on several reviews that I've now read, that you are likely stuck. What if we have an issue in 2 weeks, or a year? The same furniture that we bought is available on Amazon at a similar price, and their customer service (as is other companies,) quite excellent. I should have worried when you can't reach a company for a sale, then it is likely impossible after the sale.

I would rate them a negative 100 if I could. I ordered 5 boxes of a product in May, they shipped 3 and emailed the other 2 would ship in August when they got them in. We received the 3 boxes promptly. In August I started emailing and I have emailed over 20 times with no responses, and have called and spoke with several managers of physical stores who have absolutely no control over the internet department and no way to contact them. I have filed a complaint with the BBB. I do not have any responses nor do I have the product I ordered. Please do yourself a favor and DO NOT do business over the internet with these people! I've learned my lesson by losing hundreds of dollars. Absolute joke of a company.

This place may be OK in-store, but take it from me and do NOT order online. I placed an order on June 11th. I had not received tracking of any sort, so reached out to their support email a week later to check on the status. I did not receive any sort of reply. A week after that, I had my husband call. He got through to someone who told him my chairs were backordered and would ship out at the end of June. He said we should have gotten an email with a status update, but we didn't (checked spam, blah blah). Yesterday, July 7th, I called one store who said they couldn't help me and told me to call another store that usually handles online orders. I called them and talked to a guy who told me there was no telephone support for online orders, that I'd have to email the support email address. I told him I had already done that twice and received no response. I also told him my husband had talked to someone a couple of weeks ago, so there must be someone who can look it up by the order number. He told me no, there was nothing he could do and his manager was out for the day. So, I call back today (the 8th) and ask for the manager. He says "This is the manager. What can I help you with".... I told him what he could help me with and he said there was no option but to email support. This was the same guy from yesterday... the one who said his manager was out yesterday and now is suddenly the manager and says no one can help me. I asked him his name and he said "Andre" but who even knows if that's his real name. So, it's been a month and I have 1) no chairs 2) no updates 3) no response to emails and no one to talk to. What a completely poorly run online business.

The best customized sectional choices ever. I highly recommend Wyckes. I was able to customize a huge sectional for half the price of Living Spaces.

First let me say I usually don't take time to write reviews but I had such a positive experience that I just had to say something. Starting from the super simple customization of my new sofa, u pick ur color pic ur fabric and exactly how big u want it. which is what I needed because I have a funky corner window that makes it hard to find a sofa that works, I thought custom meant $$$ but it wasn't bad at all. Way more competitive than the larger furniture chains like Jeromes and Mor. Plus no annoying salesman following me around. Love this place, I would definitely recommend them

Outfitted my entire house here! Shopped around for days and they simpley had the best quality and prices with the least hassle!

Must check it out! I came into the store after looking at their Urban Innovation sectionals and was excited to see how many they had on display. When they told me that it was completely customizable I was skeptical but after receiving my brand new custom sectional I was blown away by the quality and how they were able to make it exactly to my specifications! This place is a must go. The salesmen are very knowledgeable and make it easy to customize your vision.