Yancey Company

The company was hired to complete a bath remodel. My bathroom is very small, but it has taken these contractors almost 5 weeks to complete. Tomorrow will be five weeks on the calendar, which includes precisely one day for holiday, and I still don't have a faucet. Verbally I was given an estimate of 2+ weeks, but they have had consistent problems performing to work schedule, things apparently out of sequence, problems with defective parts that have had to be replaced which causes other delays. This includes basics like not taking exact sizes until late in the process which causes for the delays, such as sliding door, and then the event I have been with only none or partial bath functions for weeks. Communication is also mixed, I have had to reach out on more than one occasion just to get updates on what they are planning to do and when, and even then they have to do a lot of internal calling to find out when they can come back and do the next stage of a job. As another example, when they installed the shower I came home after a trip to discover it only gave cold water and slightly lukewarm water at the maximum setting, o it was not pleasant. After emailing and talking to them they promised to come in and fix it but it was going to be several days before they could do so. I waited. I came back from the next trip and the tip of the faucet is broken off, and now the shower only gives scalding hot water with no cold whatsoever. I don't understand why getting a faucet right for a shower is so difficult, coming from a company that claims to be specialists in bath remodels. Finally there was a weekend where I was away and they locked my cat in the master bedroom. She was with out food and water and when I got back late Sunday discovered her dehydrated. As she had no access to her litter she had befouled the bed which required 24 hours for professional cleaning and lots of laundry hassle. The company at first denied knowledge of the cat despite multiple instructions on leaving the doors open as well as how to manage the alarm system given the presence of a cat. I don't know what would've happened had my trip been extended a day or two later, my cat could've died in the summer heat. So please make sure they exercise maximum caution if you happen to have pets. They told me they would post signs in the house for workers to be cautious of the cat, but the signs never appeared that I can see, so ... another verbal promise on the phone. So if you have pets make sure you have them acknowledge that in writing. Don't trust any verbal commitments they make. My recommendation for anyone working with this company is to get time commitments in writing with financial penalties that apply for problems due to lack of schedule and consistency, defective parts that are ordered and installed then have to be torn out and reinstalled etc. This is a lesson learned for me as I have a kitchen and second bath to do later but now at least I know the kinds of things to look out for.

I used Yancey to complete a remodel at my parents' home in Sacramento. I was nervous at first because you hear all sorts of horror stories about dealing with contractors but I was quickly shown how different their company is. Even though I didn't deal with them in person, they helped my parents and communicated with me through the whole process. If you're looking for help with home improvements in the Sacramento area I would look no further!!!

This was the worst experience we have ever had with a business. They are very misleading in what to expect. There was very little oversight by the project manager. We had to over see every detail otherwise our floor tile would be on our shower wall. When we met the salesman to review the bid it was like buying a used car. We should have listened to our gut. High end prices with low end service. Two week project took almost two months. Very disappointed and will not recommend or use them again.

I hired Yancey in March, 2016 to do a remodel of my guest and master bathrooms. It was done in August. I wanted to update both bathrooms. Yancey sent a designer to my home to do a design and a bid. Yancey's website touted 77 years of experience. I wanted a "one-stop shopping" contractor, one who had licenses for all of the trades instead of subbing them out. I thought having 1 contractor would streamline things and offer more accountability and a better warranty. When I got the bid, I found it high. I did some research on my own regarding frameless shower doors because these were not included in the price for my master bathroom. The glass vendor quoted me a lower price than Yancey, which made me think they were substantially marking things up. When I told Yancey, they sent Jeremiah Rose, a salesperson/licensee of the Contractor's Board, to my residence to salvage an agreement. When he came, we tweaked the scope of work to fall within my financial parameters, including a frameless shower door. We also changed the hall bath to a tub shower. Mr. Rose visited my master and viewed the existing one piece shower and tub structure. He said we could reuse the "existing tub deck" to save money. I found this questionable since it was a prefab structure, but believed him. Here is a list of all of the many complications that happened during the project: 1. Yancey drafted an agreement that didn't require progress payments from me. Then demanded $15,000 a few weeks in. Insisted I was wrong about the law.. Only when I threatened to report them to the Board did they back off of demanding more payments. This was a violation of the California Business and Professions Code. Do not pay them any money unless your contract says you are required to. 2. Worker Fred stacked my demo'ed towel bars on a painted cabinet, scratching it. Had to repaint it. No apology from Fred. 3. Used a different width of a grout joint on the tile floors in both bathrooms. 4. Didn't follow my instructions on shower mosaic band width, and had to tear down and re-do. 5. Used wrong grout color in Master floor. Had to scrape and re-apply. 6. Didn't build the shower to height in the contract in master. When I told Fred to re-do it, he said no, and argued with me. I had to ask Yancey to get him to do what I asked. 7. Installed the sinks in the guest bathroom with a different width of counter overhang than in the master. No attention to consistency. 8. Ordered the wrong tub faucet for the master. 9. Initially installed the tub faucet crookedly in the guest bath. 10. Broke my hose nozzle in my front yard. Didn't tell me until I asked. 11. Left equipment in the path of my car in the garage. Ran over it. 12. Hung multiple broken tiles on my marble vanity wall I had to ask to be redone. 13. Cut tile in my landscaping areas. When asked them not to, Fred argued with me. 14. Installed countertop in master bathroom with one side shorter than the other from sink edge to wall. 15. Cut the cabinet holes for my plumbing in a jagged crooked manner. See photo. 16. Used my kitchen broom to clean messes. 17. Didn't figure out that he could install tub faucet in the side of my tub. Sent me on a wild goose chase ordering a new one I didn't need. 18. Led me to believe he couldn't put niches in master shower wall where I wanted initially, even though later did it successfully. 19. Never had a tub deck in master. Had to be constructed. Resulted in having to jackhammer the floor and re-center the drain in shower and making the shower smaller. 20. Led me to believe I could fit a counter cabinet, that they never had room for. Didn't figure it out until they ordered it. 21. Driveway damaged by allowing City to place bin on my driveway. Removed bin early so my garage was used for trash instead of bin that should have remained until the job was over. 22. Hung my cabinet hardware crooked. 23. Repeatedly failed to hang my towel bars right. 24. Initially installed toilet that would run out of water even after they tried to fix it. Had to call manufacturer. 25. As I discovered this weekend, instead of re-cutting granite borders, installed one with more grout to cover the fact that they weren't even. Looks sloppy and awful. During the project, I often felt like Fred was not receiving proper supervision. I hired Yancey because I wanted oversight. I felt like I only got some modicum of oversight when I was complaining about the multitude of problems. I did not feel like there was sufficient attention paid to making sure we were all on the same design page at the beginning, and that decisions were being made drips and drabs over text messaging. Fred was often unprofessional and just downright argumentative and disrespectful. The project played like it was the first remodel they had ever organized. Clunky, amateur, and very stressful. Nearly every couple of days, a new issue popped up that Yancey mishandled. I would never hire Yancey again.

Yancey built a patio cover for us and we couldn't be happier. They listened to what we wanted and they made our vision come true. They finished it in a few days and it turned out just the way we wanted it. The guys were very personable and easy to work with.