Roman Shade Problem
I have a service-related question. About four years ago I had four roman shades custom made by a small drapery company run by a husband and wife team. After about a year one of them no longer worked, i.e., it would get stuck and not move up or down. The owner came by and fixed it. Now once again I have the same problem with the same drape (as well as another one). The owner came by and attempted to fix it, wasn't able to so he took the entire pulley part back to his studio to take it apart and redo it. He returned, attached the fabric to it and again it would not work properly - it would stiffen up near the top and was not pulling the three sections up evenly. I told him it still wasn't working properly and his response to this was: I've tried and there's nothing more I can do, there's only a one-year warranty on the mechanical part of the curtain. I paid him $150 for the 'repair' and later that same day, the curtain stopped moving altogether, again. My question for people who work in this business: Is this a normal response to a client who purchased an (expensive) custom roman blind that stops working twice in a four-year period?? It appears the mechanism was a 'lemon' and I'm now stuck with a drape that doesn't work. And that this is my problem and presumably my cost to replace it. I want to have a better idea of how things work in this industry and how I should respond moving forward so would love some feedback. Thank you.
(7) kommentarer
M Riz
2 år sidenIf there was a 1 year warranty on the mechanism ( which is what is malfunctioning), and its 4 years old. Its now up to you, to pay for repairs. Do you expect the company to keep repairing the part indefinitely? The only thing you are able to do is to find another company to work with. sorry
romai thanked M Riz- PRO
Connie Elaine's Draperies
2 år sidenI am going to assume you have a continuous cord operation on the shade. There are problems occassionally, but I have found that if properly fabricated in the beginning, the problems are able to be taken care of. I have done shades for rental properties, and have gone back numerous times to fix operator errors. I do charge for the service, but I also make sure that it is working properly before I leave.
If you can post a good photograph of the board with mechanisms, I might be able to assist you on this forum.
Possible problems1) The clutch spring has broken
- clutch would need to be replaced
2) The fiberglass rod was not properly attached (screwed to the clutch mechanism)
3) One or more of the lift cords are catching on the clutch due to improper eye screw placement
4) Weight bar at the bottom touches or hangs up on a door knob, window crank, or an item on the window sill. This will cause the shade to raise and lower unevenly because the clips holding the cords to the fiberglass rod have moved.
5) When shade was reattached, a cord may have been caught by a screw holding the board in place.
romai thanked Connie Elaine's Draperies Anna (6B/7A in MD)
2 år sidenI‘m going to say that you have the right to expect an expensive, custom made product to work for more than a year. When things like this happen, I feel the owner has used a known inferior mechanism. I ordered roman shades from a maker on Etsy and one of the cords became impossible to operate within a year. Since it’s from Etsy, there’s really no one to come to my house to fix it. Next shades with be from Smith and Noble with a 5 year operational warranty.
I think charging for time is fine 4 years after installation but the fix better stick for more than 30 minutes.
romai thanked Anna (6B/7A in MD)
Elaine Doremus Resumes Written
2 år sidenI had a similar situation. An independent woman did my custom curtains, but they lasted a heck of a longer time than one year. The mechanism started falling apart after seven years. I agree with Anna above who says a custom made curtain should last longer than one year. In my opinion, you are getting ripped off with a poor quality product. I'd get a lawyer or see what you can get done in a small claims court.
romai thanked Elaine Doremus Resumes Written
Olychick
2 år sidenYou might ask them if they can access a better quality mechanism and transfer it to your shades and give you a discount on labor for doing so. You probably don't want to work with them, but it might be a way to prevent having to hire someone else to start over from scratch. If the mechanism is a standard issue used in lots of brands, then it might just be a lemon. Stuff happens. If you can figure out the brand, you might try contacting the manufacturer for suggestions or help.
romai thanked Olychick
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M Riz