Drummond & Sons Pools

Drummond and Sons Pools cannot be relied on to do anything they promise or that you pay them to do. They started to build my pool last June, deviated drastically from the approved plans, created a disaster, destroyed my property and were horribly careless. They admitted and then refused to correct their mistakes and have abandoned my project leaving me with what you see in these pictures. My property looks like a third world country. I cannot use my own backyard. Their crew crushed my landscape and irrigation lines, destroyed light fixtures, ripped out my artificial turf. left garbage and construction debris everywhere and drove heavy equipment over a stone wall causing considerable damage to it. I have attached photos of this damage. The attached photos were taken January 28, 2022, 7 months after the project commenced and reflects the current state of this project on which no progress has been made for nearly 4 months. I had to terminate them. The pretty pictures of Drummond and Sons Pools that you see on Houzz do not represent my experience, not even close. This is what I experienced. It has been very stressful, expensive and an overall completely negative experience that can best be described as a nightmare. I most definitely do not recommend this contractor.

Drummond just finished our pool and we could not have been more thankful that we went with Drummond and Sons. Any construction project doesn't come without its challenges. Gordon and Pierce made the process so incredibly easy which definitely shows from their experience and their pride in their own business. We had spoken with other pool contractors as well but ultimately went with Drummond. Because the price was all competitive, the deciding factor was knowing we would be working directly with Gordon and Pierce from beginning to end. Many builders will have one person you work with through the design and contract phase and then they hand you off to someone else. Communication becomes an issue. We changed things throughout the process and Gordon and Pierce made it super easy to make those changes. It was always a "of course, no problem" with them. We've had some equipment issues with manufacturer warranty and I can confidently say Gordon and Pierce did not disappear now that the pool is done and paid for. They have taken full responsibility with working with the warranty rep and coming out themselves on a weekend night to help us. On top of their pool expertise, Gordon has helped us and advised us tremendously on other surrounding construction projects as he also is a GC. He would come to discuss with our other contractor just because he cared enough to see the entire project done correctly and well. I honestly don't have enough great things to say about them and our pool.

My company is an authorized warranty center for 2 major pool equipment manufacturers. As a result, many times we are scheduled to take care of warranty issues on newly installed pools by multiple builders. I must say Drummond & Sons work is by far the gold standard in the area. Always beautiful work, very impressive stuff.