Distinctive Tile & Design

Stay away! When my husband and I began working with staff at Distinctive Tile, we were treated as if we were an imposition. From there, we waited over THREE-MONTHS for our tile to arrive. When it finally arrived, we learned there was a miscommunication and additional materials needed to be ordered for our very small project (kitchen backsplash with niche). As I write this review, we are still awaiting delivery and installation. Lastly, tile selection is vast, but prices are very inflated. We were *not* supported to find tile options within our price point. Thankfully, our kitchen designer did. Between our kitchen design team, contractor, electrician, plumber and painters who did our major kitchen and home renovation, Distinctive Tile was definitely the weak link. Poor customer service.

I was referred to Distinctive Tile by my kitchen designer, with whom I am unreservedly happy. The store has an excellent selection of tile. I found the store staff to be helpful enough although they failed to return several calls over the course of my project, a kitchen backsplash. The glass subway tiles were installed and the job was done terribly--uneven, sagging horizontal tiles and inconsistent spaces in between tiles. Distinctive Tile quickly sent out a representative who took pictures and agreed that the job had been done badly. New tile had to be ordered, and we heard nothing for three months. After my kitchen professional intervened, the owner came and installed new tiles correctly. He had reasons for the delay in getting back to us (death of one of his workers, his mother's illness), but three months? One phone call explaining that there would be a delay is all it would have taken to keep us happy, and we are very patient, but I would not use this company again, nor would I recommend them.

Exquisite quality, great service. There are reasons why their Portland location is busy 6 days a week, year round!! The broad range of styles, price points, and beautiful displays make it easy to bring clients here to shop for their homes. Service and installation also excellent.

Larry and the team at Distinctive Tile are extremely well-versed in the field of stone and tile. I have had the pleasure of working with them on a multitude of projects, including kitchens, baths, and other various applications, and they are always helpful and work well within my timeline. I look forward to many more projects with them in the future!

The best selection of tile in the greater Portland area. Salespeople are knowledgeable and helpful. Their new showroom is terrific! They are always willing to listen to your needs and suggest design ideas you might now have considered. They have the most current styles in tile.

I am a builder who does many high end bathroom and kitchen remodels as well as new home construction and renovations. Distinctive tile and design does top quality work and is a company we have completed many projects with over the years. their attention to detail and willingness to complete every project on time and to the highest standard is second to none. Larry and the crew at Distinctive are very helpful through every step of the tile / stone / finishing process and I highly recommend them for any size project.

I am an interior designer in Portland, Maine. I am been working with Dsyinctive Tike &Design for over 6 years. Their selection of tile far surpasses any other store in Maine! The staff is very well versed on the products they carry!, friendly and helpful. They are the only tile store I use!

I would not work with anyone else. These guys are great at what they do and have a selection in their showroom unlike anyone in New England.