STONETILEUS

DON'T USE THIS COMPANY, I tried to place an order and specifically asked for Noce Honed Chisled Travertine Pavers 1x6x12. We were sent a proposal to sign that stated Noce 6x12x1.25 tumbled pavers - we interpreted this to be what we asked for and signed. The pavers arrived today and had to be sent back because they were incorrect. We also had to pay AN ADDITIONAL delivery charge to have them taken back. According to StoneTileUS, it is ALL our fault and none of theirs. Ana has been less than helpful as well as her supervisor - NO HELP. Starting to shop for a better paver company - avoid my mistake, don't use this company!!

The staff at Stonetileus was very helpful in assisting me in purchasing my mosaic tile backsplash. The quality of the product is second to none. Thanks!

We ordered 3 pallets of travertine from this online showroom based upon a sample sent to us. When it arrived, we had to refuse 1 pallet because it was full of broken pieces, and when we inspected the remaining pallets, we found the product to be the WRONG product (darker than the sample they sent). StonetileUS.com states on their website that they have a "30 day Money Back Guarantee", so we called them within 30 days and got a Return Authorization number. Their return policy also states: "STONETILEUS will arrange for pick-up of the returned product. .... If, for any reason STONETILEUS sent you the wrong material, then STONETILEUS will assume all shipping expenses. STONETILEUS takes pride in our outstanding customer service ..." They are refusing to take the product back or pay for return shipping, so we are stuck with $3000 worth of travertine in our driveway that we cannot use. REPLY TO STONETILEUS - You have NOT agreed to arrange for the return of the product according to your policy and at your expense. And you did NOT replace the broken pallet, it was simply refused at delivery and then you charged US for the return shipment and for the broken pieces! There was nothing sent to us for FREE. Lastly, the product you delivered is not a "variation" - it is the WRONG product. We are very familiar with travertine and other natural stone products, and have installed them in several homes we have owned over the past 25 years. StoneTileUS is acting in bad faith and not abiding by its return policy.

Very nice communication. Karey answered all my question and address my needs for the project. I found the project of high quality. I will buy again for any needs I have

It has been a pleasure working with Karay Akar of Stone Tile US. He is very professional, efficient, price competitive and delivers an excellent product. Karay is customer service driven and worked hard to make sure that the order and delivery process was as seamless as possible. I have already recommended Karay to friends and he will continue to be my preferred supplier of stone and tile.

With 44 years of Tile Installation and Sales it was a pleasant experience to deal with Tile Stone Us They were so polite and prompt with getting back to us on their pricing, which was very competitive. It is always a concern when purchasing materials on-line. Needless to say, their product was first class and gave us the confidence to do business with them on a regular basis. We are looking forward to working with them in the future!!!!

I recently purchased travertine tiles to use in a patio. The sales personnel and customer service were amazing!!! I worked with Karay, who helped me to evaluate my requirements and determine the exact amount of stone I needed. I also wanted the light ivory pavers, and Karay hand-picked over 10k pounds of stone to make sure my stones matched and were the shade I wanted. Delivery was prompt and professional. In fact, delivery from Florida was faster than delivery of other materials from my local suppliers. Karay also called back to make sure everything went well and that I had no questions or issues. Not a single paver was broken, despite expected breakage, and the cost of the premium, highest quality pavers was far less than even quoted by "wholesale" local suppliers. I recommend Stone Tile USA to anyone that is remodeling, needs tiles or stones for either the inside or outside of their homes. Plus, the travertine pavers are absolutely gorgeous, reminiscent of stones in Mediterranean villas. Being Turkish, I wanted to have a piece of Turkey in my new home. Thank you, Karay, and Stone Tile USA, for making this possible!!!!

Working with STONETILEUS has been a great experience. The travertine tiles that I ordered were gorgeous, and a huge hit with the family over Labor Day weekend.

STONETILEUS is very responsive to its clients. I was very impressed with the service, the follow through, and the attention to detail in working with Karay from STONETILEUS. He sent me several beautiful samples of marble tiles to choose from; and, the quality of their materials are wonderful. I would highly recommend STONETILEUS for your next project. I cannot begin to tell you how extremely important it is to work with a reputable company in making huge purchases. You can expect Value, Quality of goods, and Service from STONETILEUS. STONETILEUS provides a complete disclosure for returned goods. We all know sometimes errors happen with the order process. Always, always read a company's return policy! STONETILEUS return policy says they will assume all costs and waive the restocking fee for returned materials if they send you the wrong materials. Not all companies will do that. I recently had a nightmarish time with another online company that sent me non-conforming materials whereas the epoxy filling was a soft yellow like substance, and it had black spots randomly on some the marble pieces. I ordered Sofa Cream and was sent Sofa Beige and not of good quality from this company. The whole ordeal was and still is a nightmare, the merchant expects me to pay the cost for the return and a stocking fee! It has been an on going saga. As you can see reputable companies like STONETILEUS clearly discloses it's practices as well as even offering a 30 day money back Guarantee! I will definitely use and highly recommend using STONETILEUS for future client projects. STONETILEUS offers great product and pricing! Carla Fitzgerald, Interior Designer Allied ASID ACM Designs, Inc.

The staff is very knowledgeable about their product. They have a great selection of stones at a good value. Highly recommend.

I had a great experience with Stone Tile US. They have good pricing and fast delivery. The customer support was excellent too. I would definitely recommend them to others.

The stone arrived before I expected it to and it was in very good condition. I would recommend them. A1 service