Crestwood, Inc.

Last summer we began a wall-to-wall renovation of our kitchen. This was to be an upscale remodel with high end appliances and finishes, and we sought that same level of quality for our cabinets. After extensive research on cabinetmakers, we purchased $35,000 worth of custom-built walnut lower and painted upper cabinets from Crestwood, Inc. through a local kitchen design shop. Three months after our order was placed the cabinets were delivered, where unboxing revealed countless manufacturing defects, including six painted doors with noticeable blemishes/pitting/scratches, two painted cabinet boxes where screws had punctured the inside walls and cracked the paint finish, and one large cabinet built with incorrect interior features and dimensions. There was also significant damage done during shipping because of poor packaging, including 20+ shelves with bent/broken corners and a tall pantry cabinet with a large gouge on the exterior. These defects forced a five week shutdown of our renovation while we waited for the necessary replacement cabinets. When they finally arrived, we were disappointed to find that the replacement cabinets still had the same screws penetrating the boxes causing paint cracking, more doors with paint blemishes, and the same damaged shelf corners. Crestwood had done little to rectify these manufacturing, quality control, and shipping issues. At the request of our kitchen designer, a third-party manufacturing representative came out personally to see the damage. He agreed that these should have never left the factory in this condition, and a second set of replacements were ordered under warranty. It took 11 more weeks before Crestwood delivered us the replacements. When we received them, we were shocked to find that the second set of replacements were in worse condition than the originals! Our kitchen designer decided to hire a local cabinet refinisher to come out and finish the repairs, as we had all agreed that Crestwood could not be depended on to deliver an acceptable replacement. Needless to say, we will never again purchase cabinets from Crestwood, Inc. We hope that others will learn from our bad experience, and would encourage them look elsewhere for a different cabinet manufacturer, one who can deliver what Crestwood Inc. did not deliver to us - customer satisfaction with a quality product.

The quality of Crestwood paint and finish is extremely poor, frankly, shockingly so. After a 5 month wait, our $35K custom ordered kitchen cabinets arrived in randomly mismatched shades of white, some leaning towards cool magenta, others towards warmer cream and green. When seen next to one another in uniform light it looks horrible. Sometimes the door frame and the inset match with one another but don't match with the neighbor, sometimes the inset and the frame do not match. It is hard to fathom how working from one batch of paint (presumably) and one batch of material (presumably) one can end up with this completely random mishmash in a single order. In addition, the paint on the seams of most door frames has already began to crack at the joints, just a few days after assembly (!), in some cases revealing flaws in the underlying material. The latter in the frame area should be solid wood, but it does not appear as such (see the pictures). In other places dust and cutting debris was just painted over into the finish. The door insets are inconsistent, too, as are gaps and general tolerances. There seems to have been zero post-production QC. While we are generally very pleased with our remodeling contractor and the quality of his work, we are bewildered why on earth he would even consider recommending Crestwood.